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Subject: Re: [ActiveDir] OT: DELL SERVERS VS HP

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adwulf

Posts:37

07/16/2008 6:19 PM
I prefer the HP ILO/RILOE to the Dell DRAC stuff - but it costs a lot of money to use all the features of the ILO (eg RDP/SNMP passthrough, graphical display, LDAP integration, virtual storage). I haven't tried the IBM remote supervisor (or whatever its called), so can't comment on that one. For a smaller setup, you might be happy with Windows Emergency Management Services, although that won't give you the power on/off control, and it can be a pain to configure the hardware. I have to agree with Susan that HP's website really does suck. And so does getting replacement parts. HP and Sun Microsystems always seem to argue the toss about what SLA they have. HP also seem to insist that you install the latest PSP on your server before they'll consider sending you a replacement PSU. "But there's smoke coming out of it, and two dead engineers with severe burns on the floor next to it. I'm pretty sure the PSU is broken." "What version of the Proliant Support Pack are you please running sir pleasing?" I can just imagine an HP tech being told he's got some terminal disease - only to give a blank expression and a brief protest of "but, but.. I can't have.. my PSP is up to date". The other annoying thing with HP is finding the part numbers. I have asked for CPU fans, given the model, serial and generation of the server and had HP ask me what the part number is. I can't find it on their part surfer site, and apparently neither could they. Some of our customers have their HP kit under a Computacenter support contract, which works fine except when you want to call them between the hours of 3am and 6:30am - when their phone lines seem to be constantly engaged, or 'could not be connected'. Presumably their 24/7/365 helpdesk wakes up some time after 6am. Dell seem to have a reputation for cheap, poor quality hardware - but that hasn't been my experience. Although most of our kit is now HP or Egenera, we still have some Dell and IBM kit of various ages. Some of the really old Dell stuff is still going strong after 5 years of continuous service. I also find Dell kit is easier to open up and put back together. One nice thing with HP is that their engineers (in the UK) are all from a company called Phoenix, and they all seem to be well clued-up and know what they're talking about and what they're doing. I can't remember the last time we called a Dell engineer out (I think it was for a laptop keyboard in early 2001), so can't comment on how they compare. That doesn't mean that Dell have fewer failings that need an engineer - just that we have much less of their kit than we do of HP/Sun/Egenera. 2008/5/21 Ramon Linan <Ramon.Linan@gst.com>: > hI, > > > > I have come across a few people that have said to me that, "Dell servers are > no real servers but high end PC", this guys prefer HP. > > > > Anybody agrees with that? And why? > > > > Dell is definitely more affordable, is there any features that I would find > in HP but not in DELL, or what are they talking about? > > > > Thanks > > > > Rezuma -- AdamT "A casual stroll through the lunatic asylum shows that faith does not prove anything." - Nietzsche List info : http://www.activedir.org/List.aspx List FAQ : http://www.activedir.org/ListFAQ.aspx List archive: http://www.activedir.org/ma/default.aspx

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